OUR SERVICES
AI Assistant Integration
We’ve heard it all: “I don’t trust AI to handle my support”, “I don’t believe AI is advanced enough to handle this”, “I just can’t trust it”. However, believe it or not, AI is changing every industry, and it has become mandatory at this point. Whoever decides AI shouldn’t be in their business, has made the worst decision ever. And within the customer care part, AI is more than efficient. It saves time, money and makes every single process more efficient. When you integrate an AI Assistant chat in your website, you allow your agents to free up their workload, avoid answering low urgency inquiries, and focus on handling the main problems customers face everyday when interacting with your product faster and more efficiently.
Direct Chat Support
Direct chat support is usually the second layer of our customer experience delegation system. This part is easily accessible through the AI Assistant, and it usually catches customers of which the problem is slightly more urgent than the ones that decide to get self-service through the AI Assistant. Its main differentiator is how easily and efficiently people can access it, when you compare it to other channels like email or phone.
Phone Support
Phone support is by far the main differentiator between inefficient and efficient support. 8 times out of 10, a brand that doesn’t have someone handling direct calls, also has bad service reviews. It simply shows they don’t really care about customer experience and is a result of other channels being slow to respond and fix problems on the spot.
Email Support
Email is the last layer of our customer experience delegation system. This usually catches other people of which inquiries aren’t extremely urgent, and also makes sure we’re providing every form of contact there is for the customer. From what we’ve seen and tested so far, there’s different types of people, with different types of preferences when it comes to 1 on 1 communication. Having an omnichannel approach fixes that by proxy.
